Refund policy

We accept returns under specific conditions only. For hygiene and safety reasons, returns due to change of mind are not accepted.

However, we’re happy to assist with returns, exchanges, or refunds if:

  • The wrong item was received

  • The item arrived damaged

  • The product is defective or not functioning as intended

Please contact us at support@DreamDazz.com within 24 hours of receiving your order. For verification purposes, we may request photo or video evidence.

For further assistance, you can reach us anytime via Live Chat (fastest response) or email.

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60-Day Return Policy

You have 60 days from the date of delivery to request a return.

To be eligible:

  • Item must be unused, in original condition

  • Returned in original packaging

  • Proof of purchase is required

To start a return, contact us via Live Chat or email.
Returns must be approved before sending the item back.

Once approved, we will provide clear return instructions.
Return shipping costs are the responsibility of the customer.
Items sent without prior approval will not be accepted.


Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

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Exchanges

For faster processing, we recommend:

  1. Returning the original item (once approved)

  2. Placing a new order for the desired item


EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason.

Items must be:

  • Unused and in original condition

  • With original packaging and proof of purchase


Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days

Please note that banks or card providers may take additional time to reflect the refund.

If you have not received your refund after 15 business days, please contact us via Live Chat or email at support@DreamDazz.com.

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